STORE POLICIES

Thank you for shopping with Rack-Ware. We want every customer to understand how orders, payments, shipping, returns and customer information are handled. By placing an order through rack-ware.com, you acknowledge the policies described below.

 

Customer Care

Rack-Ware is committed to providing responsive customer service and reliable information about our products.

If you have questions about an order, product compatibility, installation or returns, please contact us at:

rackwareusa@gmail.com

 

Please include your name, order number and a brief description of your question. For product-compatibility questions, photographs of your shelving rack and its upright posts may help us provide more accurate assistance.

 

We make every reasonable effort to respond to customer inquiries within one business day.

 

Orders and Order Acceptance

After placing an order, you should receive an electronic order confirmation. This confirmation acknowledges that we received your order but does not guarantee acceptance or shipment.

Rack-Ware reserves the right to refuse or cancel an order because of:

• Product unavailability

• Incorrect product or pricing information

• Suspected fraud or unauthorized payment activity

• Shipping restrictions

• An error affecting the order

• Circumstances that prevent us from fulfilling the order

If Rack-Ware cancels an order after payment has been collected, the amount paid for the canceled merchandise will be refunded to the original payment method.

Product Information and Compatibility

• Rack-Ware products are designed for compatible boltless steel shelving racks. Shelving dimensions, upright openings, beam designs, post configurations and materials can vary among manufacturers and models.

• Customers are responsible for reviewing the product description, measurements, photographs and compatibility information before ordering. Unless a product description specifically states otherwise, Rack-Ware accessories should not be assumed to fit every shelving rack.

• Products that use magnetic attachments require compatible steel surfaces and will not attach magnetically to plastic, aluminum or other nonmagnetic materials.

• If you are uncertain whether a product will fit your rack, please contact us before ordering. We may request photographs and measurements to help evaluate compatibility. Any compatibility guidance is based on the information supplied by the customer and cannot guarantee fit when measurements or product information are incomplete or inaccurate.

• Product photographs are intended to represent the products accurately. Minor differences in color, finish, packaging or production details may occur without materially changing the product’s intended function.

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Pricing and Payment

• Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges and other order costs will be shown during checkout before payment is submitted.

• Rack-Ware may change product prices, promotions or availability at any time. Price changes do not affect orders that have already been accepted, except when an obvious pricing or listing error has occurred.

• Available payment methods are displayed at checkout. Payments are processed through secure third-party payment providers. Rack-Ware does not directly store complete payment-card numbers.

• Orders may be subject to payment authorization and fraud-prevention review. Rack-Ware may request additional information when reasonably necessary to verify an order.

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Order Changes and Cancellations

• If you need to change or cancel an order, contact us as soon as possible. We will make a reasonable effort to accommodate the request, but an order cannot be changed or canceled after it has entered fulfillment or been transferred to a shipping carrier.

• After an order has shipped, it must be handled through the return process described below.

 

Shipping and Delivery

• Orders are shipped to the delivery address provided during checkout. Customers are responsible for supplying a complete and accurate address.

• Available shipping methods, estimated delivery times and charges are displayed during checkout when available. Delivery dates are estimates and are not guaranteed unless expressly identified as guaranteed.

• When an unexpected delay prevents Rack-Ware from shipping within the stated time—or within 30 days when no shipping time was stated—we will notify the customer and provide the choice to accept the delay or cancel the affected order for a full refund.

• Once a package has been accepted by the carrier, delivery may be affected by weather, service interruptions, address problems or other circumstances outside Rack-Ware’s reasonable control. We will assist customers with legitimate carrier claims when possible.

• Rack-Ware is not responsible for delays or delivery failures caused by an incorrect or incomplete address supplied by the customer. Additional charges resulting from address corrections, refused deliveries or reshipment may be the customer’s responsibility.

 

Returns and Exchanges

Most unused Rack-Ware products may be returned within 14 days after delivery, subject to the following conditions:

• The product must be unused, uninstalled and in resalable condition.

• All parts, hardware, instructions and accessories must be included.

• The product should be returned in its original packaging whenever reasonably possible.

• Proof of purchase or the original order number is required.

• The return must be authorized by Rack-Ware before it is shipped.

 

• To request a return, email rackwareusa@gmail.com with your order number and the reason for the return. Do not send a product back until return instructions have been provided.

• Customers are generally responsible for return-shipping costs when a product is returned because of preference, an ordering error or incompatibility with the customer’s rack. Rack-Ware will be responsible for reasonable return-shipping costs when we sent an incorrect item or when a product arrived materially defective.

• Original shipping charges are not refundable unless the return results from a Rack-Ware error or a materially defective product.

• Products that have been installed, modified, painted, damaged through misuse or returned with missing components may be refused or may receive a reduced refund reflecting the loss in value.

• Custom-made, special-order, clearance or final-sale products may not be returnable when identified as such on the product page before purchase. These restrictions do not apply to products that arrive damaged or materially defective.

 

Damaged, Defective, Missing or Incorrect Items

• Inspect your order promptly after delivery.

• If an item arrives damaged, defective, incomplete or different from what you ordered, contact us within seven days after delivery. Include your order number, a description of the problem and clear photographs of the product, packaging and shipping label.

• Please retain the product and all packaging until Rack-Ware provides instructions. Depending on the circumstances, we may provide replacement parts, replace the product, arrange a return or issue an appropriate refund.

• Damage caused by improper assembly, installation, modification, overloading, misuse, normal wear, accidents or failure to follow instructions is not considered a manufacturing defect.

 

Refunds

• Approved refunds are issued to the original payment method after the returned product has been received and inspected.

• Please allow several business days for return inspection and processing. Additional time may be required for the payment provider or financial institution to post the refund.

• When Rack-Ware cancels an unshipped order or cannot fulfill an order, the customer will receive a refund rather than store credit unless the customer voluntarily chooses another resolution.

 

Product Installation and Use

• Customers must follow all instructions, safety warnings and stated compatibility or capacity limitations supplied with Rack-Ware products.

• Rack accessories must be installed only on structurally sound, compatible shelving. Customers should inspect their shelving before installation and discontinue use if the rack or accessory is damaged, unstable, improperly assembled or otherwise unsafe.

• Rack-Ware accessories do not increase the original shelving manufacturer’s stated load capacity unless a Rack-Ware product expressly states otherwise. Stored weight must remain properly distributed, and the shelving manufacturer’s limits and safety instructions must still be followed.

• Rack-Ware is not responsible for damage or injury caused by improper installation, unauthorized modification, misuse, overloading, failure to engage attachment components properly or use with an incompatible or damaged shelving rack.

• Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited.

 

Privacy and Safety

Rack-Ware may collect information that customers provide when placing an order, contacting customer service, subscribing to communications or using the website. This may include names, contact information, shipping and billing addresses, order details and communications with us.

 

We use this information to:

• Process and deliver orders

• Provide customer service

• Communicate about purchases

• Prevent fraud and protect the website

• Maintain business and tax records

• Improve our products and services

• Send marketing communications when the customer has chosen to receive them

 

Information may be shared with trusted service providers that help operate the website, process payments, fulfill orders, deliver packages, provide communications or support business operations. These providers receive only the information reasonably necessary to perform their services.

 

Rack-Ware may also disclose information when required by law, to protect customers or the business, or as part of a lawful business sale, reorganization or transfer.

 

We use reasonable administrative and technical safeguards appropriate to the information we maintain. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

Customers may unsubscribe from marketing emails using the unsubscribe link in the message. Transactional communications concerning orders, returns or account activity may still be sent when necessary.

 

The Rack-Ware website and products are intended for adults and are not directed to children under 13.

 

Wholesale Inquiries

Rack-Ware welcomes inquiries from retailers, distributors and other qualified business customers.

Wholesale availability, minimum order quantities, pricing, payment terms, territories and resale requirements are determined individually and may vary by product.

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Submitting a wholesale inquiry does not guarantee approval or create a distribution relationship. No party is authorized to represent itself as an approved Rack-Ware retailer, distributor or representative without written authorization.

 

For wholesale inquiries, contact rackwareusa@gmail.com and include your business name, location, website, sales channels and the products of interest.

 

Changes to These Policies

Rack-Ware may update these policies as products, services or legal requirements change. Revised policies will be posted on this page with an updated effective date.

 

The policy in effect when an order is placed will generally apply to that order unless a later change is required by law or gives the customer greater protection.

 

Contact Rack-Ware

Questions about these policies, an order or a Rack-Ware product may be sent to:

Rack-Ware
Fort Lauderdale, Florida
rackwareusa@gmail.com